Etihad Airways: Contact Number, Booking, Check-In, Flight Status and Careers (2026 Guide)
Quick Answer
Etihad Airways is the national airline of the UAE, based in Abu Dhabi. It flies from Zayed International Airport (AUH) to more than 110 destinations.
Etihad Airways at a Glance
| Fact | Detail |
| Founded | July 2003, by Amiri decree |
| First commercial flight | 12 November 2003 |
| Name meaning | “Union” in Arabic, representing the seven emirates |
| Headquarters | Khalifa City, Abu Dhabi |
| Main hub | Zayed International Airport, Abu Dhabi (AUH) |
| Owner | ADQ, Abu Dhabi’s sovereign investment fund (since 2022) |
| CEO | Antonoaldo Neves |
| Chairman | Mohamed Ali Al Shorafa |
| Airline codes | IATA: EY, ICAO: ETD |
| Loyalty programme | Etihad Guest |
Etihad Airways in 2025: Record Year
According to Etihad’s official 2025 results, the airline had the strongest year in its history:
It was Etihad’s fourth profitable year in a row, and Fitch upgraded its credit rating to AA- in December 2025.
| Measure | 2025 result |
| Profit after tax | AED 2.6 billion (US$698 million), up 47% |
| Revenue | AED 30.7 billion (US$8.4 billion), up 21% |
| Passengers | 22.4 million, up 21% |
| Seat load factor | 88.3% |
| Fleet | 127 aircraft, the largest in its history (29 added in 2025) |
| Destinations | 110, up from 94 |
| New hires | More than 3,200, including about 1,600 cabin crew and 400 pilots |
| Staff nationalities | 152 |
Etihad Airways Contact Number and Customer Service
The UAE contact and lost-and-found numbers above are published on Zayed International Airport’s official Etihad page.
| You need | Where to go |
| Etihad Airways contact number (UAE) | 600 555 666 |
| From outside the UAE | +971 600 555 666 |
| Booking and ticket check | etihad.com or the Etihad app, under “Manage” |
| Online check-in | Opens 30 hours before departure |
| Etihad Airways flight status | etihad.com flight status page or the Etihad app |
| Headquarters | Khalifa City, Abu Dhabi |
| Free shuttle from Dubai | Al Wasl Centre, Sheikh Zayed Road (book 24 hours ahead) |
| Careers | careers.etihad.com |
| Lost item on the aircraft | +971 2 222 1234 |
| Service | Contact |
| Etihad Airways call center (inside UAE) | 600 555 666 |
| From outside the UAE | +971 600 555 666 |
| Lost items left on the aircraft | +971 2 222 1234 |
| Lost items at Zayed International Airport (arrivals, before immigration) | +971 50 909 8163 |
| Lost items at the airport (departures, after immigration) | +971 50 909 8168 |
| Online help | etihad.com help centre and the Etihad app |
Tips for faster Etihad Airways customer service:
- Have your <strong>6-character booking reference</strong> and <strong>last name</strong> ready
- Handle simple changes (seats, meals, extra bags) in <strong>Manage Booking</strong> online instead of calling
- Call early in the morning for shorter waiting times
- Save the <strong>Etihad app</strong> for flight alerts and quick changes
Watch out for fake numbers. Many websites list “Etihad customer service” numbers that belong to third-party agents. Use only the numbers on etihad.com or the official airport website, and never give your card details to an unverified caller.
Etihad Airways Headquarters (HQ)
Etihad Airways headquarters is in Khalifa City, Abu Dhabi, near Zayed International Airport. The Etihad Airways HQ is a corporate office, not a walk-in sales or ticketing office.
For bookings, changes and refunds, use:
- <strong>etihad.com</strong> or the Etihad app
- The call center on <strong>600 555 666</strong>
- Etihad counters at Zayed International Airport
Etihad Airways Office in Dubai and Free Dubai Shuttle
Etihad Airways flies from Abu Dhabi, not Dubai. For Dubai residents, the most useful Etihad service is the free Etihad shuttle between Dubai and Zayed International Airport.
According to Etihad’s shuttle page:
| Detail | Information |
| Dubai pick-up point | Al Wasl Centre, Sheikh Zayed Road (behind Safestway supermarket) |
| Also available from | Al Ain (Morafiq City Check-in, Al Kuwaitat) |
| Cost | Free for eligible passengers |
| Who can use it | Passengers on Etihad-operated flights to or from Zayed International Airport |
| Not available for | Unaccompanied minors and passengers needing medical or mobility assistance |
| Booking | At least 24 hours before your flight, in Manage Booking on etihad.com |
| Journey time | About 75 minutes from Abu Dhabi to Dubai; about 90 minutes to Al Ain |
For Etihad help in Dubai, use the call center or the Etihad app. Etihad’s website focuses on these digital channels rather than listing a walk-in Dubai ticket office.
Etihad Airways Abu Dhabi: Zayed International Airport
Etihad flies from <strong>Zayed International Airport (AUH)</strong> in Abu Dhabi. The airport opened in its current form in 2023 and is served by an Etihad bus network and taxis.
<strong>Airport check-in options:</strong>
- <strong>Online:</strong> from 30 hours before departure.
- <strong>At the airport:</strong> counters open 3 hours before departure and close 60 minutes before take-off.
- <strong>City check-in:</strong> available in Abu Dhabi (see the Online Check-In section).
Arrive early. Abu Dhabi security can be slow at peak holiday times.
If you are travelling during a public holiday, check our <a href=”https://uaeguides.ae/uae-public-holidays/”>UAE public holidays</a> guide.
Etihad Airways Online Check-In
You can check in online or in the Etihad app.
| Location | Hours |
| Abu Dhabi Cruise Terminal | 24 hours to 4 hours before departure |
| Morafiq Airport Check-in, Al Ain | 24 hours to 4 hours before departure |
| Online / app | 30 hours to 1 hour before departure |
| Airport counters | 3 hours to 60 minutes before departure |
At the airport, use the self-service kiosks if you have no bags to drop.
<strong>How to do it:</strong>
- <strong>Online check-in:</strong> from 30 hours before departure on etihad.com or the app.
- <strong>Airport check-in:</strong> counters open 3 hours before departure.
- <strong>Self-service kiosks:</strong> for passengers with no bags to drop.
- <strong>City check-in:</strong> at Abu Dhabi Cruise Terminal and Morafiq (see below).
- <strong>Home check-in:</strong> available in Abu Dhabi for a fee.
If your plans change after check-in, most tickets let you change the flight in Manage Booking; cheaper fares may charge a fee.
City Check-In in Abu Dhabi
Etihad’s city check-in at Abu Dhabi Cruise Terminal and the Morafiq Airport Check-in in Al Ain lets you drop bags and get boarding passes from 24 hours to 4 hours before departure. <strong>Fees apply per passenger.</strong>
<strong>Home check-in</strong> is available in Abu Dhabi city: Etihad collects your bags from your home or hotel and checks you in. Book it in advance on etihad.com; <strong>fees apply</strong>.
Etihad Airways Booking
You can book on <strong>etihad.com</strong>, in the Etihad app, or through a travel agent.
- <strong>Best price:</strong> book directly on etihad.com.
- <strong>Manage Booking:</strong> add bags, seats and meals.
- <strong>Travel agent:</strong> useful for complex itineraries.
- <strong>At the airport:</strong> ticket counters (fees may apply).
<strong>Booking tips:</strong>
- Compare <strong>Economy</strong> fares: Value vs Choice vs Choice Plus.
- Check the <strong>baggage allowance</strong> before you pay for extra bags.
- For UAE public holidays, see our <a href=”https://uaeguides.ae/uae-public-holidays/”>UAE public holidays</a> guide.
- For Dubai postal codes, see our <a href=”https://uaeguides.ae/dubai-postal-code/”>Dubai postal code</a> guide.
Etihad Airways Ticket Check
To check your Etihad ticket and booking:
Go to <strong>etihad.com</strong>, then <strong>Manage</strong>, or open the Etihad app.
Enter your <strong>6-character booking reference</strong> and <strong>last name</strong>.
View your flights, seats, meals, baggage and ticket status.
<strong>How to recognise an Etihad ticket number:</strong> Etihad e-ticket numbers are 13 digits long and start with <strong>607</strong>, Etihad’s airline ticketing code. You’ll find it on your e-ticket receipt.
If you booked through a travel agent and can’t find your booking, ask the agent for the <strong>airline booking reference</strong>, as it can differ from the agent’s own reference.
Etihad Airways Flight Status
There are several ways to track flight status on Etihad Airways flights:
- <strong>etihad.com flight status page:</strong> search by flight number (for example EY 1) or by route and date
- <strong>Etihad app:</strong> turn on notifications for your trip to get gate changes and delays automatically
- <strong>Zayed International Airport website:</strong> live arrivals and departures
- <strong>Flight tracking apps</strong>, such as Flightradar24, for live aircraft positions
Etihad flight numbers start with <strong>EY</strong>, followed by the flight number.
Etihad Airways Flight Cancellation and Refunds
If you want to cancel
- Go to <strong>Manage Booking</strong> on etihad.com or the app.
- Select the flight and choose <strong>cancel</strong> or <strong>request a refund</strong>.
- Check the refund amount. It depends on your <strong>fare conditions</strong>. Lower fares may be non-refundable, with only taxes returned.
If Etihad cancels or changes your flight
Etihad will usually contact you by email or SMS and offer options, which can include:
- Rebooking on another flight
- A refund to your original payment method
- A travel voucher
Always check the options in <strong>Manage Booking</strong> before accepting a new flight. Keep your contact details updated in your booking so you get alerts on time.
<strong>Processing time:</strong> refunds can take several weeks depending on your bank or card issuer. Contact the call center if a refund hasn’t arrived after the timeframe shown in your confirmation.
Etihad Airways Promo Code and Deals
Etihad publishes offers on its official Deals page and through its newsletter and app. To get genuine savings:
- Check the <strong>Deals</strong> section on etihad.com for current sales
- Sign up for the <strong>Etihad newsletter</strong> for flash sales
- Join <strong>Etihad Guest</strong> for member offers and to use miles
- Look for special fares for groups such as <strong>students</strong>, when Etihad runs them
- Enter any valid <strong>Etihad Airways promo code</strong> in the <strong>promo code field</strong> on the booking page
Beware of fake promo codes. Many coupon websites list codes that don’t work or have expired. Only trust codes from etihad.com, the Etihad app or official Etihad emails. If you’re eligible for membership programmes like the Fazaa card, check its travel section for hotel and travel discounts too.
Etihad Airways Careers
Etihad Airways careers are listed on careers.etihad.com. In 2025, Etihad hired more than 3,200 people, including about 1,600 cabin crew and 400 pilots.
Main career areas
- Cabin crew
- Pilots and cadet pilots
- Engineering and maintenance
- Airport and guest services
- Corporate roles (finance, IT, HR, commercial)
Etihad cabin crew requirements
According to Etihad’s careers website:
| Requirement | Detail |
| Minimum age | 21 |
| Minimum height | 163 cm |
| Language | Fluent written and spoken English |
| Education | High school (Grade 12 or equivalent) |
| Appearance | No visible tattoos in uniform |
<strong>Benefits</strong> include a tax-free salary, housing in Abu Dhabi, hospitality and safety training, and a three-year renewable contract.
<strong>How to apply for an Etihad Airways career:</strong> submit an online application on careers.etihad.com. Shortlisted candidates are invited to <strong>Assessment Days</strong>, which include group activities, language checks and interviews.
<strong>Recruitment scam warning:</strong> Etihad never asks candidates to pay for interviews, visas, training or job offers. Apply only through careers.etihad.com.
